Frequently Asked Questions
If you have a question about setting up or using our Right-Suite® Universal program, please access our Support site here. You may also reach our Technical Support team at (800) 225-8697 or support.wrightsoft@mii.com.
General Questions
Wrightsoft recommends that your system has the following minimum components:
- Windows 7 or higher operating system
- 4 GB RAM
- 17″ monitor or larger is recommended
- Internet connection is recommended
- 3 GB of available hard drive space
Wrightsoft Core: HVAC design for replacement or new construction projects.
Quickly and easily perform ACCA approved Manual J load calculations, Manual S equipment selection and Manual D duct sizing using our automated design tool Right Draw. Hydronic contractors can design for radiant home heat and snow-melting projects. Then take the design to the next level with a customizable parts take-off and job cost estimate – including Proposal, BOM, Service Contract and Purchase Order options.
Wrightsoft Advanced: for design, permitting, and energy analysis on construction projects.
Along with the HVAC system design, we provide tools to support ‘green building’ initiatives including advanced building performance analysis, jurisdiction mandated permit compliance, and utility company rebates/incentives. Energy Raters can even export their reports to 3rd party building performance software programs.
Wrightsoft Premier: complete package for full design and permitting needs.
The complete residential performance package that covers everything from HVAC design, sales, commissioning, permitting and compliance to high velocity ducts, air distribution balancing and geothermal system design.
Wrightsoft Commercial: commercial construction users.
Commercial contractors and design professionals can feel confident to compute light, medium or heavy heating and cooling loads for an unlimited amount of zones. Users have the choice of either ACCA Manual N, or ASHRAE international heat loss/gain and ventilation standards along with commercial duct sizing and layout.
If you are using Right-Suite Universal for residential applications, we recommend Right-Draw, Right-J for Manual J load calculations, Right-D for Manual D duct designs, Right-2Line for CAD-quality duct layouts, Right-HV Duct for high-velocity ducts, Right-Radiant for radiant heating, Right-Loop for geothermal calculations, Right-Sales for professional in-home selling, Right-Proposal for parts takeoff and proposal documents, and Right-$ for operating costs analysis.
If you are using Right-Suite Universal for commercial applications, you can use Right-CommLoad for ASHRAE load calculations, Right-CommDuct for ASHRAE duct design, Right-Comm2Line for CAD-quality commercial duct layouts, Right-HV for high-velocity ducts, Right-Radiant for radiant floor heating, Right-Proposal for parts takeoff and proposal documents, and Right-$ for operating cost analysis.
Customer Support
Technical Support is available to customers enrolled in Wrightsoft Software and Support Subscription. You can contact technical support at (800) 225-8697 (opt 1 for licensing, 2 for support) or email support.wrightsoft@mii.com
Templates
Project-Wide Information
- Project Information Screen
- Contractor name, address, phone, etc
- Weather data
- Common fuel cost data
- Financing and cost data
- Zone Information
In Right-Draw
- Default Construction Numbers
- Duct system type
Load Calculations
- Infiltration calculation method
- Window types
- Ceiling height
- Duct loss/gain
…and more!
Miscellaneous
The Basics
To change the default CST’s, click on the component that you want to set the CST for. The Choices Help for that component will be displayed. You can then select the CST that you want and click OK. From that point on, any room, window, or door that you add will be the CST that you selected.
To change the scale of the drawing area, right click on one of the rulers and highlight the new scale. Click the mouse to select the new scale. The scale will be saved with the project, so the next time you open the project, you will see the same view of your drawing. You may want to change the scale while you are drawing to see more or less detail.
Repeat Last Selection: Normally once you have placed an HVAC Shape onto your drawing, you cursor turns back into a selection arrow. If you want to add multiple rooms to your drawing before going on to the window doors etc. without re-selecting the room HVAC Shape, select Drawing | Repeat Last Selection from the main menu. With this option checked, you can add another room without re-selecting the ROOM button. If you want to switch to adding windows, just select the WINDOW button and add all the windows. The HVAC Shape or notation tool that you last selected will be in effect until you de-select ‘Repeat Last Selection’ in the Drawing menu. How do I duplicate an HVAC Shape?
Copying HVAC Shapes: To quickly make an exact copy of an HVAC Shape, select the shape and press , then drag the copy to where you want it. When you copy an object you also copy all of its properties. The copy feature is particularly useful for adding windows to a design; you can set the height, width and shading characteristics for one window then make copies to add windows to your building. You can also use (copy) and (paste) to copy and paste objects or select Edit | Copy and Edit | Paste.
Special ceilings: Special ceilings are used when you have vaulted or cathedral ceilings. You would also use special ceilings if your ceiling was not flat of if there are two ceiling types in one room. To add a special ceiling to a room or building, select the Ceiling shape then draw the ceiling over the portion of the room or building where the ceiling is needed. Select the ceiling type and enter the dimensions. Verify that the construction information is correct.
Special floors: Special floors are used when a room has more than one floor type (for example, if part of a room was over a crawl space). To add a special floor you would draw the floor in the portion of the room where the special floor was needed. Select the floor type and Right-Draw calculates the floor areas for both floor types.
- Display the drawing in Right-Draw
- Select Print in the File menu.
- Make your selections in the Print Options Screen and click OK.
- Select the window
- Click the right mouse button with the mouse pointer over the window
- Make your selections in the Properties Screen
Window shading: Change the properties of a window in the Property Sheets. Select the window and right click. Change any of the field located here including height, width, configuration, whether the window is NFRC rated, internal shading, insect screens, external sun screen SCss, foreground and overhang information.
Multiple selection: You can select several objects and change their parameters at once, for example, change the height of all windows in a building. To do so, 1) select the objects by holding while clicking on each object. 2) Right click the mouse to open the Property Sheet for the group of objects. Note that fields that are similar among the objects will be visible whereas fields that are different will be blank. 3) Change the desired fields and close the Property Sheet to view the changes.
Door types: Use the door Property Sheet to edit the construction number, height, width, and door type. Select from various door opening types (opaque sliding, garage, single, or double doors). You can also add ‘wall openings’ for internal walls here. Just draw a door on an interior wall and select wall opening for the door type. Please note that interior doors are not used in calculations.
Glass doors: If you want to add sliding glass doors, French doors and glass block walls, use the WINDOW button to add these features. Right click to open the window Property Sheet and selection the appropriate construction type and set the height.
Internal walls: If you have a situation where an internal wall needs to be considered in the load calculations, you can enter a construction number and an area in the Property Sheet for a room in the wall tab. Add a wall type by, 1) click on the ‘Wall 2, type’ field and select a construction number for your wall. 2) Click on the ‘Wall 2, area’ field and enter the area for the wall under the appropriate direction. More than one wall construction on one wall: If you want a wall to have more than one wall construction type, you can enter an additional wall construction number and an area in the Property Sheet for a room in the wall tab. You must also remove the area of the first wall type to account for the wall 2 type. For example, if the north facing wall has two construction types, you would 1) add a wall type by clicking on the ‘Wall 2, type’ field and selecting a construction number for part of the wall. 2) Click on the ‘Wall 2, area’ field and enter the area for that construction number under the appropriate direction. 3) Now remove that area from the wall 1 type. Click on the ‘Wall 1, area’ field and subtract the area you just added in the ‘Wall 2, area’ field. Your total area for the north wall should be the same as it was before you added the new construction number.
If the wall that you want to make interior is not next to another room in your drawing (in a duplex apartment, for example), you can set the wall area to a percentage of the total wall area.
- Select the room
- Click the right mouse button with the mouse pointer over the room
- Click on the wall tab
- Click on ‘Total percentage = 100%’ and select ‘No’ from the list
- Click on ‘Wall 1, percent of total area’
To add another story, add another sheet. Right click anywhere in the Sheets & Layers Tree and select Add Sheet. Enter a name and an elevation (basements and below ground stories will have negative elevations). There is also an ‘Is building level?’ checkbox.
Is building level?: If checked, the new sheet that you add is assumed to be another level in the building (this does not refer to whether the building is tipped!). If a sheet is a level (check in the checkbox), Right-Draw will adjust ceiling and floor areas because it knows the proximity of the levels (i.e. is considered “smart”). If a sheet is not a level, it can only be used for notation and it is not “smart”, therefore, the objects placed in the Building layer will not be associated with the rest of the house for calculations. Temporarily hide sheets and layers: While your are working on your drawing, you may want to hide certain parts of it temporarily, to make it easier to work on. For example, if you are adding the second story of a 2-story building, once you have added the rooms, you might want to hide the first floor, to make it easier to place the windows. With both stories displayed, the drawing can look confusing. You can control the sheets and layers that are displayed with the Sheets & Layers Tree. Only the checked sheets and layers are displayed. To hide a sheet or layer, un-check it; to display a sheet or layer, check it.
View one sheet at a time: Just below the Sheets & Layers Tree is a checkbox for ‘One Sheet at a Time’. When you place a check in this box, you can only view one sheet at a time. Just click on the box immediately to the left of whatever Sheet you want to see. All other sheets will be turned off. Notice that if you deselect the ‘One sheet at a time’ box, you can view more than one sheet at a time.
- Add all the rooms in Right-Draw
- Assign the rooms to zones in the Multizone Tree
- Draw a room or drag a catalog object onto the drawing area. You can also select an object that is already on the drawing area.
- While the object is selected, click the ROTATE button, which is located in the upper right corner of the draw screen. The green handles will change from squares to circles.
- Move your cursor over a handle until you see the black rotating cursor WITHOUT the white arrow.
- Click and drag until the object is rotated to your liking and release the mouse. When you release the mouse, the rotate functionwill be off and the handles will be back to green squares.
Advanced Techniques
You can also group non-HVAC Shapes together. For example, you could combine two rectangles together to make an L-shape. If you group them together, you can move and resize the L-shape without having to move or resize the individual rectangles.
Two group two or more shapes together:
- Select the shapes you want to group together by holding the Shift key down and then clicking on each shape.
- Click on the button on the Right-Draw toolbar.
If you change your mind and want to un-group a group of shapes:
- Select the group
- Click on the button on the Right-Draw toolbar.
You can also center objects in the drawing area with the CENTER button. You can evenly space 3 or more objects with the SPACE button; the 2 outside objects will not move but the objects in between will be spaced evenly.
Sizing objects: Use the SIZE button to make 2 or more objects the same size. 1) Select the objects you want to size. 2) Click on the arrowhead to the right of the SIZE button to choose from the sizing options (height, width, both). All of the objects will be sized based on the first object you selected.
- Hold the Shift key down and select all the shapes that you want to change
- Click on the right mouse button with the mouse pointer over one of the selected shapes
You can edit the properties that all of the shapes have in common. For example, you can change the height of multiple windows. They can have different CST’s and shading, but all be the same height.
- Select the shape you want to move
- Drag the shape to the new location
Note that the shape doesn’t move until you’ve moved the mouse pointer the distance of the snap setting (usually one foot).
To move the shape in one inch increments:
- Select the shape you want to move:
- Press the up, down, left, and right arrow keys
- click the right mouse button with the mouse pointer over the drawing area but not over any shape. This will display the Property Sheet for the drawing area.
- Select the General tab.
- Make the necessary changes in the ‘Scrolling width’ and ‘Scrolling height’ fields. Press <enter> or close the Property Sheet to view the changes. You may want to take the time to click on all of the tabs to become familiar with the fields you can change in the drawing area Property Sheet.
You can come up with a variety of creative uses for these shapes. For example, suppose you need to add a room that has a complex shape, but is really just several rectangles put together. You can build the shape with the rectangles in the Notation layer and then use it as a template to re-shape the room on the Building layer. You could do a hexagonal room using the same method. You can also add text, graphic images (icons or bitmaps) and dimensions to your drawings. See the User’s Guide manual or Help for more details on each of these buttons.
Tab | Field | Default Color |
General | Color (background) | White |
Ducts | Overlap color | Red |
Outside of building color | Cyan blue (aqua) | |
Fitting background color | Yellow | |
Building | Foreground color (sheet color with one-line drawings; outside color for two-line drawings) | Automatic |
Background color (between the walls in two-line drawings) | Medium gray | |
Notations | Color (duct notation color) | Automatic (matches sheet color) |
Notation layer color | Automatic (matches sheet color) |
The Design Process
- Describe the building – Start a project from a template, add rooms, doors and windows, add special ceilings and floors if needed, repeat the step for each building level.
- Select the equipment – Assign the zoning, assign the equipment location, design the geothermal loop (optional), evaluate the equipment (optional) and select the final system.
- Document the project – Complete the job quotation, save the project and prepare the reports.
Duct Sizing and Layout
- select the unit and right click to view the Property Sheet.
- Change the duct layout to ‘User defined’. This will allow you to make modifications.
Add air outlets: To add supply or return registers,
- select supply or return registers from the HVAC Shapes Toolbox.
- Click where you want the new register. If you do this before you choose the duct layout, the air outlet will automatically be included in the duct layout. If you have chosen the duct layout and are now modifying the layout, you can either connect the air outlet manually or select the duct layout again in the Property Sheet for the unit and the duct layout will be regenerated with the new register added. It is recommended that you add and delete all registers before you draw the duct system layout.
Delete air outlets and ducts: To delete an air outlet or duct (make sure the duct layout is user defined),
- select the air outlet or duct you want to delete.
- Press the delete key to delete the air outlet or duct. The loads and duct calculations will be adjusted automatically.
Add a new duct: To add a new duct,
- select supply or return ducts from the HVAC Shapes Toolbox.
- Draw the duct by connecting the snap points (blue boxes that surround the unit and are located in the center of the air outlets) on the unit and air outlet.
Resize a duct:
- select the duct you want to resize.
- Drag one of the green or red handles on the duct to the new point.
Working with CAD Files in Right-Draw
- Once the program is open and the drawing screen is shown, CLICK on the CAD button.
- The cursor will turn into cross hairs when moved into the drawing area. DRAW a rectangle, which we will call an object box. You will only see the handles. When this is done, a dialog box entitled ‘Open AutoCAD File’ should pop up.
- SELECT a one story file to be opened and CLICK OPEN. The AutoCAD drawing should appear on the screen.
If you only see a portion of the house, the object box can be resized using the handles to view the entire house.
By right clicking on the AutoCAD drawing, a ‘Property Sheet’ dialog box appears; here the scale, color, and units of the AutoCAD drawing as well as which AutoCAD layers are displayed can be changed (see the FAQs). To simplify your AutoCAD drawing in Right-Draw, you may deselect AutoCAD layers.
To move the whole AutoCAD drawing within the object box, without moving the object box, press SHIFT and drag the drawing with the mouse. This is the method used to line the drawing up with the margins.
Now you can trace the rooms in the same manner that you would draw any Right-Draw rooms.