Rick Falke of Wally Falke’s Air Conditioning located in Turlock, CA was in the midst of a well-deserved family vacation when he got the call from Dave Marcotte, the contractor in charge of a project on the hit television series, Extreme Makeover.

Dave remembered Rick from a class that he instructed through PG & E (Power, Gas, & Electric) in California. As a strong believer in Wrightsoft, Rick incorporates Right-Suite Residential within his trainings. “The most popular part of my class is when I put Wrightsoft on the screen and show them how easy it is to use”, stated Rick. “Dave was really impressed with my class and my attention to detail,” Rick continued. “I really emphasized how a job should be done right, specifically pertaining to load calculations.”

So when the call came, Rick knew that the opportunity was too exciting to pass up, and with the help of his staff, they began the project almost immediately. Faced with multiple challenges and a rigorous deadline, Rick and five of his employees worked 3 sixteen-hour days in order to achieve their goal.

The concept of ABC’s Extreme Makeover is to restore a home to a family that has undergone a tragedy and needs support. In this episode, the Cadigan-Scott family recently lost both parents and the two oldest children decided to move back home and take legal guardianship of their 6 younger siblings. The 1400-square foot house was run-down and with only three bedrooms and one bathroom, it was simply too small to comfortably fit everyone. Chosen by ABC, the Cadigan-Scott family was sent on a vacation to Disney World, during the renovation of their house. With the support of over 100 workers and volunteers, the entire renovation, which included HVAC, building, landscaping, etc, only took 1 week to complete.

The redesigned house added an additional 1,000 square feet of living space, seven new bedrooms, two full bathrooms, a landscaped yard along with a pool and a mini golf course as a tribute to their father.

For their part of the project, Rick and his staff were able to conduct an analysis of the current HVAC system in the house by using Right-Suite Residential. In doing so, they could determine what was needed to accurately and efficiently heat and cool the entire house. They concluded that the current furnace was too old, and although the condensing unit was almost new, it was not an adequate size to cool the entire house. In an effort to conserve space, they placed a new furnace in the attic and an air conditioning unit outside.

Right-Suite Residential also allowed Rick and his team to conduct a room-by-room load calculation complete with duct design when installing an energy efficient zoning system. Consisting of seven zones located in the main living area and the bedrooms, the family will now be able to adjust the temperature in each room or program the system to shut off when they are away. As a result, the family is able to conserve energy and save money at the same time.

Since saving money and having an energy efficient system are top priorities for many homeowners, being able to show them how they can benefit through replacing or adjusting their current HVAC systems is so important. But don’t take our word for it; just ask Rick, who has been a loyal Wrightsoft customer since 1992.

“I started off just using the product every now and then, but now I will not do a project without doing a load calculation using Right-Suite first.” Rick further explained, “I initially used Right-Suite Residential when I was suspicious of a house, but it’s so easy-to-use that I now use Wrightsoft’s products on every job even to conduct an analysis on a customer’s current system. There’s no excuse not to!”

With a focus mostly on the Residential replacement market, when Rick initially visits a potential customer, he starts with an analysis of their current system. Using Right-Suite Residential, Rick is able to produce an accurate depiction of their house and duct system. “Before they tell me anything about their system, I am able to show them the calculations from the program, and every time it will tell me why they are uncomfortable.” Rick continued. “At this point, I have their full attention, and I tell them to watch the numbers when I add windows, rooms, or anything else that they are thinking of doing. They can see right there what happens to the load of their house. After I have a new system all laid out for them, aside from it being impressive for a customer to look at, it raises the question of how other installers estimate what is needed for each room. I attribute a lot of my sales growth and success, especially these last few years to Wrightsoft.”

“Wrightsoft gives me the confidence to say to our customers, I guarantee that you are going to be comfortable.” Rick further explained, “If the program’s calculations call for a smaller a/c unit to be installed, I guarantee that the customer will stay cool, if not, I’ll put in the bigger a/c unit for free. That’s how confident I can be! And as a result, we have almost a zero call back rate, which makes our company very competitive and separates us from the competition.”

It is this dedication and attention to detail that illustrates why Rick Falke was chosen to assist in ABC’s Home Makeover Home Edition TV show.