Comfort Solution, focusing mostly in the residential HVAC market, prides itself on its commitment to its customers. “Our philosophy is simple, stated Bob Pietrangelo, owner of Comfort Solution. “We perform the best work possible, and deliver it at the fairest price. We will not just ‘make it work’; we want to fix your problems correctly the first time.”

In such a competitive market, Comfort Solution needed to find an efficient way to easily educate the consumer to base their purchase decision on more than just price alone.

The challenges that they faced in reaching this goal were:

• Finding an easier way to educate the consumer about the importance of proper sizing of air conditioning and heating equipment.
• Competing against lower priced contractors that do not conduct load calculations.
• Getting his staff trained quickly in order to produce knowledgeable and professional results for the customers.

“I’ve always been a proponent of proper sizing of air conditioning equipment,” Bob continued, “for a standard 3,000 square foot, 4 bedroom house, doing the load calculations manually would take many hours. Then I found Wrightsoft, and by using their Right-J and Right-D, I was able to produce load calculations and duct design in about an hour.” Bob contacted Wrightsoft again and found another way that would prove even more effective.

“Adding Right-Draw to the mix, for the same size house brought my design time down to under 10 minutes. Right-Draw acts as an intuitive data entry vehicle with a singular place to work, where I can easily drag and drop the connected icons to create rooms, windows, doors, etc. Instantly the calculations are completed and entered into the Manual J worksheet, eliminating errors and helping me to produce a more professional and visually pleasing way to educate my customers. ”

“Right-Draw is an amazing time saver, which has allowed me to cut MY labor expense by 70%, freeing up my time to meet with more customers, produce more estimates and ultimately increase my sales. The programs are so intelligent in their design, yet relatively easy to understand. Without missing a step, one of my employees was able to learn Right-Draw in about 20 minutes.”

With the programs installed on the laptop, Bob can go straight to the customer and involve them in the process. “Wrightsoft sets us apart from the competition and allows us to market ourselves as a higher quality company. Right-Draw makes it so easy for the customer to visually understand the importance of proper sizing and helps us to prove wrong the other contractors who simply use “rules of thumb” to determine the amount of tonnage needed. We can also provide them with written proof before we begin the job, the programs offer multiple printouts that are extremely professional and reinforce the proper equipment to be installed. Having the printout seems to make it all the more real and worthy of an investment to the customer.”